Here are a few questions and answers you may
have regarding your new Online Storefront and
site hosting service. please give us a call
at: 1.888.996.9336 or send us an email
at:
manager@essential-marketing.net.
What services are included?
Ecommerce web
design and web hosting services
allowing businesses of all sizes to easily
create and maintain their own web sites. Our
web hosting and site building service is only
$19.95/mo. and includes an integrated shopping
cart and online transaction processing. The
system includes all of the tools and services
you'll need to create, manage and promote your
online business.
Email:
You'll also receive secure, fast, and easy to
use Web Mail feature which lets you choose and
setup up to 100 email addresses that match
your business web address, (such as info@yourbusiness.com)
In addition to this, all Bizestore clients get
POP mail support, which allows you to check
your Web Mail account with regular email
software instead of through a browser, and to
receive email for more than one account in a
central location.
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Are there any system
requirements?
No. However, you will need connection and
access to the Internet via a web browser, such
as Microsoft Internet Explorer or Netscape
Navigator. The Store Builder system is
"browser-based" which means that you can
easily make changes, promote and manage your
site online. The system will send and receive
messages to your email address, so we do
recommend that you have an email account for
any customers who may wish to contact you.
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How long will it take me to build
a site?
Although you can get up and running
instantly upon signup, maintaining your web
site is an ongoing effort that will take as
much time as you're willing to invest.
Some Store Builder clients have created
their entire sites in 4-6 hours; others have
built theirs over the course of several
months. Some update their web sites daily;
others only seasonally.
Copying your web site over to the Store
Builder system will take just a few minutes,
however you should plan to spend a little time
to make sure the site looks just as you want
it.
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Do I need to
give you my email address and password in
order to sign up?
Yes. We need
this information for the following reasons;
All Store Builder users need an email
address in order to "log in" to the control
panel in order to work on their web site.
Because everyone has a unique email address,
it minimizes the possibility of our clients
choosing the same one.
We may also need to communicate with you
from time to time, for reasons such as;
important developments that may affect the way
you use the system.
As for the
"password", we require that everyone creates
a password to use in conjunction with their
email address as an additional level of
security when logging in to their system. This
helps protect you and will keep your web site
and personal information safe.
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Do
I need to know HTML or how to FTP?
No. The Store
Builder system is a fully integrated tool that
will build sophisticated web pages, online
forms, secure B2B areas, product catalogues,
send email newsletters, and more — all without
knowing HTML, FTP, design or computer
programming. The system has a built in "EZ
Text Editor" which is as easy as working
on a Microsoft Word document.
If you DO
know HTML, you can use your knowledge to
create more advanced features within your site
- we've designed our service to accommodate a
wide range of users, regardless of your level
of experience.
We also
provide fanatical customer support to help you
along the way.
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Can I upload images to my web site?
Yes. The
Store Builder systems allows you to easily
upload and store ".gif", ".jpg" and ".swf"
image files.
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Can the pages I create be used on
another web site?
Yes and No.
You own the content and pictures you upload to
your web site and are free to save and reuse
these with any other web site, however the
Store Builder pages themselves and images are
dynamically generated by our proprietary
service. Therefore, Store Builder pages cannot
be used on a non-Store Builder site. Any HTML
pages you add to your site can be saved on
your hard drive and hosted elsewhere.
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Can I use my own domain name?
Yes, you can
use your own web address. When you first set
up your site, it will be posted to a temporary
web address. This reserves space for your site
on our servers and identifies your business
within our system. You can transfer the site
to your own web address at any time. If you
don't already own a domain name, you can
register one through us.
We've
partnered with Enom, a leading domain name
name registrar, for top level domain names
(.com, .net, .org, .biz and .edu). The current
cost is $19.95 for one year. There is no
additional cost to you to transfer your site.
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Can I link my web site with another site?
Yes. To do
this, simply add the links from your Store
Builder site to your other site and vice
versa. When both sites link to each other,
visitors can click back and forth between your
two web sites, almost as if they were one. The
system also features a "Link Listing" page
where you can easily place links to other
sites.
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Can I use FrontPage or Dreamweaver to create
pages for my site?
Yes! You can
create web pages or your entire site with
Frontpage or Dreamweaver and then simply copy
and paste the HTML code to your Store Builder
site.
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Can I add web features like surveys, feedback
or contact us forms to my site?
Yes you can!
The Store Builder system has an advanced,
pre-loaded library of both secure and
non-secure online web forms that you can
customize and place on your pages. Or you can
easily upload your own.
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How do I make changes to my site?
It's a snap! You will have
access to your personal control panel with a
login and password. From your control panel
you will be able to easily add and make
changes to your pages, pictures, and change
the overall site design with the click of a
mouse.
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How many pages, products,
and/or pictures can I have on my web site?
The tools for
adding pages, products, or pictures are
available from the manager console. You are
not restricted to a set number of products,
pictures or pages.
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How much storage space do I
get with my web site?
You receive
600MB of storage
space for pages and graphics, which well
exceeds most business needs. To get an idea of
just how much disk space you get; 50 MB is
equivalent to about 1000 average web pages! If
more space is needed you can upgrade your plan
in order to accommodate your specific needs.
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How much bandwidth/traffic do
I get with my web site?
You are
allowed up to 15gb
of bandwidth per month on your site.
The daily data transfer allowances are set
high enough to accommodate usage without
having to exceed the limit.
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What do I need in order to sell my products or
services online?
The Store
Builder system makes it easy! For just
$19.95/mo, the
system includes; site building, site hosting,
ecommerce catalog, inventory control, shipping
calculator and tracker, email list manager,
customer management, automated invoicing,
product up-sell tools, product search, tell a
friend, detailed site statistics and more!
You'll also get an integrated secure shopping
cart, an automatic tax and shipping calculator
and product "up selling" tools.
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If I already have an online merchant account,
can I use it with my web site?
Yes,
absolutely! The Store Builder system is
completely integrated with all of the leading
Merchant Account/Payment Gateways such as;
Authorize.net, Bank of America, PayPal,
Cardservice International, LinkPoint, SurePay,
eProcessing Network, VeriSign and Echo.
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How secure is the Store Builder shopping cart?
The Store
Builder system uses Secure Sockets Layer (SSL)
which is software to protect your
transactions, your data, and your customers'
data from unauthorized third parties. The
Store Builder uses SSL to encrypt all of your
and your customers' personal information,
including credit card numbers, names, and
addresses, as they're transmitted over the
Internet.
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How will I keep in contact with the people who
visit my site?
There are
many ways to stay in touch with your site
visitors and customers with the Store Builder
system. When a customer purchases items or
services from your web site, they'll be asked
if they'd like to register for your mailing
list and then be added to
your customer database
automatically. You can also post a newsletter
sign-up box, online survey, contact us form,
feedback form on any or all of the pages of
your web site. Once your visitors have
willingly joined your mailing list, you can
communicate with them by creating Newsletters
or Announcements via the Email List Management
tool inside your control panel.
Remember,
that it is illegal to send mass emails without
the recipients' permission and is prohibited
by our user agreement.
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How will I get
help if I have a problem?
We provide
24/7 customer service. If you ever have a
question about the Store Builder or your
hosting service, you can submit a "Trouble
Ticket" inside your control panel. Our
technical and customer staff will respond
immediately to your inquiry.
You can also
use the "Email Us" link inside your control
panel, use our Contact Us form, or call us
toll free at 1.888.996.9336.
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How fast is
the Store Builder system?
We have
invested thousands of dollars in the hardware
that runs our system. We're set up in a
high-security facility, with high-speed,
redundant links to the Internet. We have three
times the capacity we need to service our
current client base. We continually expand the
hardware and bandwidth as more clients sign
up, to ensure that all of our customers' sites
are running at peak performance levels.
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How reliable is the Store Builder? Will my
site always be available to my customers?
We make sure
that our site and our clients' are always
available 99.9 percent of the time. There are
times that we may make our service temporarily
unavailable while we add new features or
perform routine maintenance, however, we
always attempt to plan these down times during
off-peak hours.
Our service
guarantee states that if we don't keep your
site up and running (except for scheduled
maintenance and outages beyond our control),
we'll credit your account a portion of your
monthly fees.
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